
Frequently Asked Questions
Does decaffeinated coffee lose flavour compared to regular coffee?
It’s a very common – and fair – doubt. For a long time, decaffeinated coffee was associated with a "weaker" or bland taste. But that's no longer true in this case. Thanks to the Swiss Water® process, almost all the aromatic compounds of the bean are preserved. You will still experience a rich profile, with citrus notes of orange, a floral touch, and a smooth chocolate finish. The only difference is the absence of caffeine, not the experience. If you’re looking to reduce caffeine without giving up the pleasure of a good coffee, this is a solid alternative.
What is the Swiss Water® Process and why is it better?
The Swiss Water® Process is a 100% natural decaffeination process that uses only water, temperature, and time. Unlike older methods that use chemical solvents, there are no artificial substances involved. This means two important things for you. First, the coffee maintains a purer profile, truer to its origin. Second, you avoid unwanted residues in your cup. It's a cleaner, safer approach that aligns with conscious choices – both for your health and for the planet.
How should I store ground coffee to preserve its aroma?
Ground coffee is more sensitive to air, light, and humidity, so a few small precautions make all the difference. Ideally, store it in an airtight container, in a cool, dry place, away from direct light. Avoid the refrigerator—although it might seem like a good idea, it can introduce moisture and alter the flavour. If you consume it regularly, opt for smaller quantities and replenish as needed. This way, you ensure that every cup retains the fresh aroma and balanced flavour you expect.
Is this organic coffee certified and sustainable?
Yes, and that's not just a detail—it's part of the product's essence. As an organic coffee, it follows agricultural practices that respect the soil, biodiversity, and natural cycles. There is no use of synthetic pesticides or aggressive chemical fertilizers. Furthermore, the choice of the Swiss Water® method reinforces this commitment by eliminating caffeine without a significant environmental impact. For those who value what they consume and the impact they generate, this coffee fits into a more conscious routine aligned with the planet.
How we prepare your orders
For us, all orders are special. We prepare everything with great care. But always in reused boxes/materials.
After receiving the order, we separate the items (and check if any are out of stock). If everything is okay, we proceed to packing (all with materials left by our customers or from orders we receive from suppliers). If any item is out of stock, we will contact you with various options.
Shipments are made by CTT Express and you usually receive either a message or an email indicating the estimated delivery. Then it's time to open your order, confirm that everything arrived well, and enjoy the items.
If you wish, and it's very important to us, please leave your feedback. We hope you enjoy it as much as we do!